DD Cold Chain specializes in offering top-notch cold chain delivery services, ensuring that our customers can send fresh and frozen products with utmost reliability and within the committed timeframe.
Our services include:
B2C Cold Chain Delivery: We provide cold chain delivery services for customers within Peninsular Malaysia and Singapore, ensuring that your products remain at the desired temperature throughout the journey.
Shopee 3PL Integrated: Our services are seamlessly integrated with Shopee’s third-party logistics, streamlining the delivery process and enhancing the shopping experience for both customers and sellers.
Fulfillment: We offer fulfillment services to efficiently manage your inventory and ensure timely order processing and delivery.
Storage: Our cold storage facilities are equipped to safely and securely store your products at the required temperature.
Chartered Truck: We provide chartered truck services to cater to your specific delivery needs, ensuring the integrity of your products during transportation.
Business to Business Cold Chain Delivery: Our specialized B2B cold chain delivery services are designed to meet the unique requirements of businesses, ensuring that your products are delivered safely and on time.
Point to Point Cold Chain Delivery: Our point-to-point delivery services guarantee that your products are transported directly from the source to the destination while maintaining the necessary temperature conditions.
At DD Cold Chain, we are dedicated to upholding the quality and freshness of your products during transit. Our comprehensive range of services is tailored to meet your cold chain logistics needs, providing you with a reliable and efficient solution.
We highly recommend registering an account to facilitate seamless order placement and account management for your long-term transportation needs. Registration is completely free and provides you with convenient access.
For personal use purposes, we offer the following convenient option: You can visit any of our cold chain stations to easily send your shipments. Our stations are located across various areas, offering you flexible sending options to ensure your goods are safely and promptly delivered to their destination.
We are committed to providing you with a more convenient and efficient logistics experience, making your long-term transportation smoother and more reliable.
Personal use: You may also can Walk in to the nearest Branch or station to ship your shipments.
We offer specialized storage solutions to maintain the integrity of your products:
Refrigerated Storage (0-5℃): Our refrigerated storage facilities are designed to keep your products at a controlled temperature between 0 and 5 degrees Celsius, ensuring that they remain fresh and in optimal condition.
Frozen Storage (-15℃ to -18°C): For products that require freezing temperatures, our frozen storage facilities maintain a consistent range of -15°C to -18°C, preserving the quality and safety of your frozen goods.
We offer a versatile range of cold chain logistics solutions that cater to various products:
Supported Products: Our services accommodate a diverse range of items, including seafood, desserts, pre-cooked food, freshly made ramen, frozen sauces, and more.
Pre-Cooling: Prior to collection, all items are required to be pre-cooled, ensuring an optimal starting temperature for transportation.
B2C Last Mile Delivery: For B2C last mile delivery, we employ a fleet of vehicles including normal cars, bikes, and trucks, ensuring efficient and timely delivery of your products to customers.
B2B Cold Truck Delivery: Our B2B delivery services utilize cold trucks, guaranteeing that your items are transported in controlled temperatures. Please note that a minimum charge is applicable for this service.
Packaging Requirements: Items must be packaged strictly in Polystyrene Boxes accompanied by ice bags only. We cannot assume responsibility for defrosting caused by packaging other than Polystyrene Boxes with ice bags.
Vacuum Packing: Frozen items are required to be vacuum packed to prevent leakage or odor, ensuring the integrity of your products throughout transportation.
Temperature Segregation: To maintain the quality of your items, only one type of temperature-controlled item is allowed in each box. Mixing different temperature items in a single box is not permitted.
Packaging must be strictly in Polystyrene Box with ice bag only and we are not liable for defrost cause by packaging other than Polystyrene Box with ice bag
Absolutely, we prioritize the safety and integrity of your items throughout the transportation process. To ensure the utmost protection and prevent any potential damages, all items must be securely and thoroughly packed. Our commitment to maintaining the quality of your products is paramount, and we take every precaution to prevent any unwanted incidents during transit.
If you have any specific packaging requirements or guidelines that you would like to discuss or implement, please feel free to provide us with those details. We are dedicated to working closely with you to ensure that your products are packaged to the highest standards and arrive at their destination in perfect condition
As for Temperature Controlled Delivery any claim must be made within 1 hours upon receiving the items.
(Any Shipment received within 24hour , complaint will not valid , all shipment must be pre-cool and well pack in polyfoam box for B2C to door delivery)
The required documents include Application form Copy of bank account statement Copy of the consignment bill Original tax invoice to verify actual price of the content Tax invoice of consignment bill Any other required supporting documents, email to customer service centre of DDE at [email protected]
Claims are limited to one claim per Consignment Note. Maximum RM100
We will not act on any claim until you have paid all transportation charges, and you may not deduct the amount of your claim from those charges.
We reserve the right to recall the damaged Shipment from you as a condition of compensation.
Compensation of RM100 for items shipped with our DDCold Chain services shall be given in the form of DD credit voucher for the order.
We are pleased to offer Cold Truck to door delivery services with a minimum charge starting from RM150. For further details and inquiries, please don’t hesitate to get in touch with our dedicated customer service team. They will be more than happy to assist you and provide you with all the information you need.