Frequently Asked Questions (FAQ)
DD Cold Chain provide cold chain delivery service for customers to send fresh and frozen products within committed time frame
- B2c Cold Chain delivery available within Peninsular Malaysia and Singapore
- Shopee 3PL intergated
- Chartered Truck
- Business to Business Cold Chain Delivery
- Point to Point Cold Chain Delivery
Business use: we require you to register for an account with us before you order.
It’s very easy for you to register an account with us, it takes no time at all and it’s absolutely FREE!
Personal use: You may also can Walk in to the nearest Branch or station to ship your shipments.
Simply go to sign up and fill up the online registration form. You will receive a verification email.
You may check this PDF for your reference.
Refrigerated storage (0-5℃); Frozen storage (-15℃≤-18°C)
Top up RM1000 to enjoy outstation delivery as low as RM18.
Terms and condition applied.
Allow seafood, dessert, pre-cooked food, freshly made ramen, frozen sauce and many others.
The items must be pre-cool before being collected.
Packaging must be strictly in Polystyrene Box with ice bag only and we are not liable for defrost cause by packaging other than Polystyrene Box with ice bag
Frozen items must be vacuum packed to avoid any leakage or odour.
Only 1 type of temperature controlled item is allowed in 1 box. Mixture is not allowed
Yes, all items must be well packed to prevent unwanted damages in the future.
Shipment outbound from KL/PJ to Northern
Every Monday – Friday
Shipment outbound from KL/PJ to Southern
Every Monday – Friday
Shipment drop to PJ office 1 day inadvance
Warehouse opening hour : 9-6pm
Insurance coverage is not available for frozen or fresh items.
Currently, DD Cold Chain is cover within Peninsular Malaysia and Singapore, excluding islands and remote areas.
Unfortunately, no refunds will be offered.
If you require pick up service , kindly contact us at 01133881306 for arrangement.(Pick up charges apply depending on your location)
Delivery Order Below RM100
Inter-city: by mileage between 15KM RM15.00 , over 15KM RM1.00/KM
Please submit pick up request form to avoid missed pick up.
As for Temperature Controlled Delivery any claim must be made within 1 hours upon receiving the items.
(Any Shipment received within 24hour , complaint will not valid , all shipment must be pre-cool and well pack in polyfoam box for B2C to door delivery)
The required documents include
Copy of bank account statement
Copy of the consignment bill
Original tax invoice to verify actual price of the content
Tax invoice of consignment bill
Any other required supporting documents, email to customer service centre of DDE at [email protected]
Claims are limited to one claim per Consignment Note. Maximum RM100
We will not act on any claim until you have paid all transportation charges, and you may not deduct the amount of your claim from those charges.
We reserve the right to recall the damaged Shipment from you as a condition of compensation.
Compensation of RM100 for items shipped with our DDCold Chain services shall be given in the form of DD credit voucher for the order.
（可享有出外坡 RM18 派送优惠配套 ，优惠期限 1 年）
⚠冷藏食品必须通知 Chiller 保存 箱子重点标记CHILLER 还有产品名字。
1个箱子里面不可以有两个温度的食品 ， 其中一个一定会坏损。
如需要帮忙打包会按最低RM5/箱起， 打包费， 箱子另外购买。
DD Petaling Jaya 站点 → 芙蓉 → 马六甲 → 东甲 → 麻坡 → 东甲 → 永平 → 峇株巴辖 → 居銮 → 柔佛为终点站
DD Petaling Jaya 站点 → 怡保 → 太平 → 新邦安拔 → 北海站点为终点站
订单少于RM100 ，提货费RM15起算 按每KM RM1/KM收费
如果要上门提货一定要提交Pick Up Request Form ，避免漏单。