As for Temperature Controlled Delivery any claim must be made within 1 hours upon receiving the items.
The required documents include Application form Copy of bank account statement Copy of the consignment bill Original tax invoice to verify actual price of the content Tax invoice of consignment bill Any other required supporting documents, email to customer service centre of DDE at [email protected]
Claims are limited to one claim per Consignment Note. Maximum RM200
We will not act on any claim until you have paid all transportation charges, and you may not deduct the amount of your claim from those charges.
We reserve the right to recall the damaged Shipment from you as a condition of compensation.
Compensation of RM200 for items shipped with our DDCold Chain services shall be given in the form of DD credit voucher for the order.